Privacy Policy


Landa Bags is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you share with us is kept securely and processed fairly and lawfully.

WHAT INFORMATION WE COLLECT ABOUT YOU, WHY DO WE COLLECT IT, AND WHAT DO WE DO WITH IT?

When you place an order on our website www.landabags.com, we collect the following information in order to fulfil your order and contact you should a query arise.

  • your name,
  • your address,
  • your email address, and
  • your phone number.

When subscribing to our newsletter, we collect the following information in order to send you the products and features we believe may be most relevant 

  • your name,
  • your email address
THE INFORMATION WE DON’T COLLECT

We never collect credit/debit card information as we use a third-party payment processor to handle this information securely. None of your credit/debit card information is stored anywhere on our website.

HOW WILL THE INFORMATION YOU PROVIDE BE USED?

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with any outside third parties except to the extent necessary to fulfil that order.

WHO WILL MY INFORMATION BE SHARED WITH?

As an independent retailer, we do not, and will not, sell any of your personal data to any third party including your name, address, email address, or credit card information.

CONTACT US

If you have any questions or feedback regarding this statement, you can contact us at info@landabags.com

 

 

Terms & Conditions


 

BUYING PRODUCTS ON OUR WEBSITE

By placing an order on the Landa Bags web store you acknowledge to have read and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact us at info@landabags.com before placing your order with us.

Landa Bags accepts payments in Euro’s. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. All contracts are concluded in English.

On occasion we will not have the stock to fulfill your order.  If products are no longer in stock, we will notify you via email that we are unable to fulfill your order and our customer service will contact you.

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

FREE DELIVERY SERVICE

By accepting our Free Delivery service, you agree to the following specific Terms & Conditions:

  • This service entitles customers to free delivery on all online orders. This offer will be applied automatically at the checkout. 
  • This service applies to the delivery service available for all countries to which Landa Bags currently delivers.
  • This service does not include free postal returns.
  • Landa Bags reserves the right to (i) cancel this promotion and (ii) amend these Terms & Conditions at any time.

INTERNATIONAL SHIPPING

Postal services in the destination country may raise additional postage or delivery charges over and above and outside the knowledge and control of Landa Bags and not included in the price of the goods and delivery service sold. It is a condition of placing an order with Landa Bags that the purchaser accepts that any such charges raised in the destination country the responsibility of the purchaser, are their cost and it is their responsibility to settle them.

IMPORTATION, CUSTOMS AND DUTY (SHIPMENTS OUTSIDE OF THE EU)

It is a condition of placing an order with Landa Bags that the person placing the order accepts full responsibility for:

  • ensuring that the importation of the goods into the country to which they have ordered delivery does not contravene any form of trade restriction or embargo – either national or international.  
  • paying any duty (customs or otherwise), taxes or administration charges raised in the destination country and for complying with any administrative requirements that may arise from the importation of the goods they have ordered.   

RETURNS POLICY

We naturally regret it if you are not entirely happy with your purchase but if this is the case you can return the item(s) within 14 days of purchase following the conditions/return procedure.  If you are an EU resident, the EU Consumer Rights Directive provides that you may cancel a Contract at any time within 14 days, beginning on the day after you received the products. 

The items need to be returned in their original packaging complete with the dispatch note that accompanied them. On receipt and satisfactory inspection of the returned items we will be happy to refund the purchase amount to the account from which the original purchase was made.

Please take the following steps: 

  • Send an email to info@landabags.com stating the original order number, your name, the item(s) being returned and the reason for the return.
  • Return orders to the following address:
    Landa Bags
    1 The Grove
    Highfield Park
    Dundrum
    Dublin 14
    D14 R3P1
    Ireland

The cost of postage for returning the item(s) is not refunded unless otherwise agreed upon in the purchase contract. 

All returns are your responsibility until they reach us. We recommend you use a tracked postal returns service that insures you for the value of the goods being returned.

Please note that returned items will be checked and verified against any photographic dispatch records prior to any credit being raised.  In any event, where applicable, we aim to process refunds within 10 working days of receipt of the returned items. Refunds are processed to the original form of payment used when paying for the order.  

If you have a query regarding an online return, please email us at the following info@landabags.com.

DEFECTIVE OR DAMAGED ITEMS

All packages are dispatched by us clean and undamaged. If the package you receive is damaged in any way you should, before signing for it, carry out the actions included above in the section Receipt of goods/Goods damaged in transit as evidence will be required in the event of an insurance claim being made against the shipping company.

In the very unlikely event of you receiving an undamaged package where the contents are either defective, damaged or incorrect please contact us as soon as possible and return the goods within 14 days of receiving them as per the site’s Returns policy.  Subject to receipt of the returned goods and verification of your claim we will ask you choose whether you wish to receive a replacement item, exchange it for an alternative item or receive a refund.

The above applies to Irish and international customers to whom we will, on verification of the claim, refund the price of the item in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

WARRANTY

All our items are covered for a period of 12 months from the original date of purchase under the terms of this warranty. The warranty covers manufacturing defects only.

In order to make a claim under warranty you will need to return the items to us together with evidence of purchase. We recommend that you use a means of return that requires the parcel to be signed for on receipt as we cannot accept responsibility for items sent by you and lost in transit.

On receipt of the returned item we will inspect it and at our discretion and subject to it qualifying under the warranty terms decide either to repair it free of charge or, if this is not possible, to offer you an exchange or a refund.  A full or partial refund may be offered depending on the level of wear and tear.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

DISCLAIMER AND LIABILITY

We reserve the right to change, modify, substitute or remove and information or products or materials on the site from time to time without notice.  We endeavour to ensure that all descriptions and illustrations of the items on the site are representative of the items being sold. Different computer screens may also present colours in different ways. 

In no event shall we be liable for any indirect loss, consequential loss, loss of profit (whether direct or indirect), data, revenue, business opportunity, anticipated savings, goodwill or reputation whether in contract, tort or otherwise arising out of or in connection with these Terms of Use or use of the site save where such liability cannot be excluded by law.

To the maximum extent permitted by law, our liability to you in connection with any claim or series of connected claims under these Terms of Use shall not exceed €1,000 or the value of the items to which a claim is relevant, whichever is the lesser.

Notwithstanding anything else in these Terms of Use, we do not exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

These Terms of Use do not affect your legal rights as a consumer.

We shall not be liable to you or in breach of these Terms of Use for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.

JURISDICTION AND APPLICABLE LAW

The courts of the Republic of Ireland will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site. 

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Republic of Ireland.